Vitore
Support
We're here to help
At Vitore, we're committed to providing excellent support to our restaurant partners and customers. Whether you have questions about our platform, need technical assistance, or want to report an issue, we're here to help.
Contact Our Support Team
For all inquiries, questions, or support requests, please reach out to us:
Support Email:
elbarbary@aucegypt.eduWe aim to respond to all support requests within 24 business hours.
Restaurant Partners
Help with the restaurant portal, menu management, orders, and subscription configuration.
Customers
Support for orders, subscriptions, account issues, and general platform questions.
Technical Issues
Report bugs, crashes, or technical problems affecting your experience with Vitore.
Feature Requests
Suggest new features or improvements to help us build a better platform.
Common Questions
How long does it take to get a response?
We typically respond to support requests within 24 business hours. For urgent issues, please mark them as critical in your email subject.
What should I include in my support request?
Please provide as much detail as possible, including: what you were trying to do, what went wrong, any error messages, and the device/browser you were using.
Is support available on weekends?
We aim to respond to all emails, but response times may be longer on weekends. Critical issues will be prioritized.
How do I report a security issue?
For security concerns, please email us immediately at elbarbary@aucegypt.edu with "SECURITY" in the subject line.
Can I schedule a call with support?
For complex issues, we can arrange a call. Please mention this in your email and we'll coordinate a time that works for both of us.
Ready to get in touch?
Send us an email and we'll get back to you as soon as possible.
Email Support TeamThank you for being part of the Vitore community. We're committed to making your experience better every day.